Make sure the Server Name field says e.g.Click on the Account Information tab under the servers list.Click on the drop-down list for Outgoing Mail Server (SMTP) and select Edit SMTP Server List.Confirm the correct name is in the Full Name field.Confirm the correct email address is in the Email Address field.Select your Email account on the left side.Select Accounts on the top option bar in the Preferences window.Tick This server requires a secure connect (SSL).Check that SMTP server requires authentication is ticked and select the option to enter a username and password.Ensure that the Override default SMTP port is selected and has a value of 465.Make sure that SMTP service requires secure connection (SSL) is selected.Click Click here for advanced sending options.Click the Mail tab, highlight your email account.Make sure My outgoing server (SMTP) requires authentication is selected.Make sure My outgoing server (SMTP) requires authentication is selected.Click More Settings and then the Outgoing Server tab.Click the Office Button (or File menu) and click on Account Settings then Account Settings again, under Info.Click the Use the following type of encrypted connection drop down.Put a tick in This server requires an encrypted connection (SSL).Make sure My outgoing server (SMTP) requires authentication.Make sure the “This server requires a secure connection” box is selected for your Outgoing Server.Tick My outgoing server (SMTP) requires authentication.Highlight your email account and click Change.Select View or change existing email accounts and click Next.For incoming mail check the port: IMAP Port: 993 or if using POP3 Port: 995.Repeat any above step to also change incoming server to.Make sure the “This server requires a secure connection” box is selected for your Outgoing Server.Enter your username and password (if not already complete).Select the option to enter a username and password.Tick My server requires authentication under Outgoing Mail Server.If you need assistance, please get in touch with us or your IT support. It is recommended that you do not modify any settings unless you are confident! In all instructions, replace with your own domain name.ĭisclaimer: Please note - these instructions are provided for guidance only. If your email software is not listed below, select one that is close to what you have or check the help section of your email software program. IMAP, POP3, and SMTP require authentication.īelow are the steps for configuring popular email programs.The default outgoing server ports we use are: SMTP Port: 465.The default incoming server ports we use are: IMAP Port: 993 or for POP3 Port: 995.Incoming / Outgoing mail server: (replacing with your actual domain name).Your incoming and outgoing settings should be set to the ports and address as communicated to you in the Purple Dog hosting account welcome email.įor most customers who use Purple Dog for email, the server settings should be as follows, however, do check with Purple Dog support if you have any doubts. and other countries.When setting up email or if you need to update the settings for your Purple Dog hosted email, the following steps should be observed. IOS is a trademark or registered trademark of Cisco in the U.S. For more information, see Using in a desktop email programĪpple, AppleCare+, Apple TV, App Store, Apple Watch, AirPlay, Beats, FaceTime, HomePod, iCloud, iMessage, iPhone, iPad, iPod touch, iTunes, Mac Mail, Mac OS X, and Safari are trademarks of Apple Inc., registered in the U.S.If you can't send email after setting up your account, see Troubles sending email from Įmail programs (on a desktop or laptop computer).If you have already set up email on your Android or Apple iOS device, you may want to change your settings for more security see Improving email security on your wireless phone or tablet for more information.For detailed instructions, see Using on your wireless phone or tablet.More information and troubleshooting Wireless phones and tablets If you see different settings on other websites (for example, server ports 110 and 25), they may work but are not as secure as the settings provided above. "Require Secure Password Authentication (SPA)"."This server requires a secure connection (SSL)" or.In related settings, choose "Use same settings as my incoming mail server" "Outgoing server requires authentication" or."This server requires a secure connection (SSL)"."Require logon using Secure Password Authentication (SPA)" or."Requires a secure connection (SSL)" or.Logon your full email address, not just the first part) (or, choose "Log on using clear text authentication") If you want to see your email messages in both Webmail and your desktop email program or mobile device, choose IMAP.
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